ITIL Foundation
ITIL V4 Certification Workshop
Our Offerings For The ITILv4 Certification:
- Certification accredited by Peoplecert.
- 2 Days (16 Hours) Online Live Instructor-Led Training
- Deliverables: Courseware, Question Banks, Training Kit
- Peoplecert Approved Study Material
- Gain access to multiple study resources
General Exam Tips
ITIL V4 Foundation Certification
Earning ITIL Foundation Certification pinpoint that candidate have acquired knowledge of ITIL terminology, structure, and underlying concepts and understood the basic principles of ITIL service management practices in IT Service Management. Upon completion of the ITIL Foundation course and exam, the candidate will acquire knowledge and understanding in the following areas:
- Service management as a practice
- The lifecycle of ITIL Service
- General concepts and descriptions
- Core principles and models
- Selected processes
- Selected functions
- Selected roles
- Technology and architecture
- Expertise and Training
The inception of ITIL (IT Infrastructure Library) has led to the World’s most widely accepted IT service management approach as it provides a framework for best practice guidance for IT service management.
ITIL provides a governance framework for IT, the service labs, and focuses on continuously measuring and enhancing the quality of IT services delivered, both from a corporate and a customer perspective. It is a public framework that describes best practices in IT service management. This focus is a key factor in the global success of ITIL and has contributed to its productive use and key benefits that organizations achieve through the use of techniques and processes in their companies.
| Time | Day 1 | Day 2 |
| 9.00 a.m. | Course & Participants Introduction | DAY 1 Review |
| 9.15 a.m. | ||
| 9.30 a.m. | ||
| 9.45 a.m. | ITIL Overview, its Evolution, Service Mgmt as Practice, Service Lifecycle | Service Transition Continued Followed by its Mock Test |
| 10.00 a.m. | ||
| 10.15 a.m. | ||
| 10.30 a.m. | ||
| 10.45 a.m. | ||
| 11.00 a.m. | Tea Break | Tea Break |
| 11.15 a.m. | Service Strategy Phase Followed by its Mock Test |
Service Operation Phase Followed by its Mock Test |
| 11.30 a.m. | ||
| 11.45 a.m. | ||
| 12.00 p.m. | ||
| 12.15 p.m. | ||
| 12.30 p.m. | ||
| 12.45 p.m. | ||
| 1.00 p.m. | ||
| 1.15 p.m. | ||
| 1.30 p.m. to 2.00 p.m. | Lunch | Lunch |
| 2.00 p.m. | Service Design Phase Followed by its Mock Test |
Continual Service Improvement Phase Followed by its Mock Test |
| 2.15 p.m. | ||
| 2.45 p.m. | ||
| 3.00 p.m. | ||
| 3.15 p.m. | ||
| 3.30 p.m. | ||
| 3.45 p.m. | ||
| 4.00 p.m. | Tea Break | Tea Break |
| 4.15 p.m. | Service Transition Phase | Revision of all Course Contents Sample Que Paper Solved |
| 4.30 p.m. | ||
| 4.45 p.m. | ||
| 5.00 p.m. | ||
| 5.15 p.m. | ||
| 5.30 p.m. | Revise Day 1 & Practice Exam Questions on above phase | ITIL v3 Foundation Exam by APMG Proctor 5.30pm to 6.30pm Foundation Exam Results |
| 5.45 p.m. | ||
| 6.00 p.m. | ||
| 6.15 p.m. | ||
| 6.30 p.m. |
ITIL® Certification: Course Flow
ITIL® Certification: FAQs
Venue
- Online Virtual Classes
Terms and Conditions
Registration
Registrations will be confirmed, subject to availability &timely receipt of payment. On-spot registrations will be on a first come - first serve basis and will be subject to seat availability. Registrations are transferable within your organization on request till 3 days before the event date. Registration allows us to use the name of your organization in our future marketing activities as our customers.
Examination Cadidate terms and conditions
